NOVARO Privacy Policy

1. Information We Collect

You provide:
• Contact details (name, email, company, message content)
• Account details (if you create one later)
• Preferences and any files or notes you share with us

 Collected automatically:
• Device and usage data (IP address, browser, pages viewed, time on page)
• Cookies and similar technologies for analytics and site functionality

From integrations (if you connect them):
• Limited data from third-party tools you authorize (e.g., lead sources, basic records)
• We only pull what’s needed to run NOVARO, per your settings

2. How We Use Information

• To operate, secure, and improve NOVARO
• To respond to inquiries and provide support
• To personalize product experiences and recommendations
• To analyze site performance and product usage
• To communicate updates, security notices, and important changes
• To comply with law and enforce our Terms

3. Legal Bases (where applicable)

If privacy laws like the GDPR apply, we process data based on: contract, legitimate interests (product improvement, security), consent (where required), and legal obligations.

4. Sharing & Disclosure

We do not sell your personal information. We may share with:

• Service providers (hosting, analytics, email, support) bound by confidentiality and data protection terms
• Third-party integrations you authorize (per your settings)
• Legal or safety reasons (to comply with law, prevent fraud, protect rights)
• Business transfers (merger, acquisition, or asset sale—your data remains protected and you’ll be notified of any material changes)

5. Cookies & Tracking

We use cookies and similar tech to keep the site reliable and to understand usage. You can control cookies in your browser settings. Where required, we’ll show a cookie banner and honor your choices.

6. Data Retention

We keep personal data only as long as needed for the purposes above, to comply with legal obligations, or to resolve disputes. When no longer needed, we delete or de-identify it.

7. Security

We use administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure, but we work to keep your data safe.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object, port your data, or withdraw consent.

• To exercise rights or ask questions, email [email protected].
• If you’re in California, you may also have rights under the CCPA/CPRA. We do not sell or share personal information for cross-context behavioral advertising. To submit a request, email [email protected].
• If you’re in the EEA/UK, you may contact your local data authority in addition to contacting us.

9. International Transfers

We may process data in countries other than where you live. When we transfer data, we use appropriate safeguards (e.g., contractual clauses) as required by law.

10. Children’s Privacy

NOVARO is not directed to children under 13 (or 16 where applicable). We don’t knowingly collect children’s personal data. If you believe a child has provided personal data, contact us and we’ll delete it.

11. Changes to This Policy

We may update this policy from time to time. We’ll post the revised version here and update the “Last updated” date. Material changes will be highlighted.

12. Contact Us

Questions or requests?
[email protected]
San Jose, California, United States